1. Subject of the contract
1.1. The Seller ā the owner of the online store SoundStore.lv (hereinafter ā the Online Store) and the rights related to it, SIA āPRO 1 STAGEā, registration No. 50003385531, VAT No. LV50003385531, legal address: Ogļu iela 26-6, Riga, LV-1048, office and order pickup address: Mellužu iela 13-4, Riga, LV-1067, e-mail: [email protected], phone: +371 67441330, which within its economic activity offers and sells goods to the Buyer under this distance contract (hereinafter ā the Contract).
1.2. Buyer/Consumer ā a natural person at least 18 years of age who purchases goods for personal, family or household needs unrelated to business or professional activity. Buyer/Undertaking ā a natural or legal person purchasing goods for purposes related to business or professional activity; the Seller has no obligation to grant a Buyer/Undertaking the rights reserved for consumers under the Consumer Rights Protection Law.
1.3. These terms are a binding legal document that sets out the mutual rights, obligations and liability of the Buyer and the Seller when purchasing goods in the Online Store.
1.4. The Contract is deemed concluded at the moment the Buyer, having read these terms, has placed an order and paid for the goods in accordance with these terms. If the order is not paid, the Contract is not deemed concluded.
1.5. The Seller is entitled to unilaterally amend and supplement these terms. The terms in force at the moment the order is placed apply to the Buyer. Amendments take effect upon publication in the Online Store and apply only to orders placed after publication.
1.6. The Seller is entitled, without warning, to restrict the Buyer's use of the Online Store or cancel the Buyer's registration if the Buyer violates these terms or attempts to harm the operation or security of the Online Store.
1.7. By placing an order, the Buyer confirms having read, understood and accepted these terms. The Buyer may not order goods without having read and accepted the terms.
2. Registration and personal data
2.1. Registration is not mandatory for purchases ā you may also buy as a guest. A registered account provides order history and a more convenient shopping experience. You may also sign in with a Google, Meta or Apple account (social sign-in).
2.2. Before registering, the Buyer must read the SoundStore.lv Privacy Policy, which applies to all personal data processed under this Contract ā including processing purposes, retention periods and the Buyer's rights.
2.3. The Buyer is responsible for the accuracy and timely updating of registration data (name, address, e-mail, phone, etc.) and for the consequences of outdated data (for example, goods being handed over to the wrong person).
2.4. The Buyer is responsible for keeping their access credentials confidential and for any activity performed in the Online Store with their account. If the credentials may have become available to a third party, the Buyer must change them immediately and inform the Seller.
3. Ordering goods
3.1. The Buyer places an order by creating a shopping cart and confirming it in the Online Store.
3.2. Placing an order requires the name, surname, phone number, e-mail address and the chosen method of receiving the goods (delivery address or selected pickup location). The legal basis for processing this data is performance of the Contract.
3.3. By placing an order, the Buyer confirms having read the specifications of the ordered goods and their suitability for the Buyer's needs. The Seller is not liable for goods not matching the Buyer's needs or being incompatible with the Buyer's equipment if the goods conform to their description.
3.4. After receiving the order, the Online Store sends the Buyer an order confirmation e-mail. After the order has been paid, the Buyer may not unilaterally change the order without a separate agreement with the Seller; this does not limit the consumer's right of withdrawal (Section 7).
4. Prices and payment
4.1. Prices in the Online Store are stated in euros (EUR), VAT included. Goods are sold at the price in force at the moment the order is placed.
4.2. Delivery costs (if any) are calculated and shown in the shopping cart before the order is confirmed. The total order amount ā the price of the goods and delivery costs ā is visible to the Buyer before confirming the order.
4.3. Payment methods:
- advance (proforma) invoice (bank transfer) ā the Buyer receives an invoice payable in advance in full within 5 working days, unless a different term is stated on the invoice. If the invoice is not paid within the term, the Buyer is deemed to have cancelled the order. The order becomes binding on the Seller when the payment is received in the Seller's bank account;
- payment card ā online card payments are processed by AS āCitadele bankaā. Card data is processed solely by the bank; the Seller never receives or stores it. The order becomes binding on the Seller once the online payment is successfully completed and the Buyer has received the confirmation e-mail.
4.4. The Buyer agrees to receive invoices and delivery documents electronically. An electronic invoice is deemed received when sent from the Seller's e-mail address; such documents are valid without a signature.
4.5. Within order processing the Seller has the right and obligation to perform the measures prescribed by law to verify the origin of funds and to prevent fraudulent transactions.
4.6. Title to the goods passes to the Buyer when the goods have been paid for in full and handed over to the Buyer.
5. Delivery and receipt of goods
5.1. The Buyer may choose the following methods of receiving the goods:
- pickup at the office ā at the SIA āPRO 1 STAGEā pickup location, Mellužu iela 13-4, Riga (working hours MonāFri 9:00ā17:00), free of charge;
- Omniva parcel terminal ā delivery to the Omniva parcel terminal in Latvia chosen by the Buyer. To arrange delivery, the Buyer's name, phone number and selected terminal are transferred to SIA āOmnivaā as an independent data controller.
5.2. The available delivery methods and terms are shown during checkout. If delivery may be delayed due to circumstances beyond the Seller's control, the Seller contacts the Buyer to agree on another delivery time.
5.3. If the ordered goods are unavailable or not available in sufficient quantity, the Seller informs the Buyer and refunds the amount paid, or the part of it corresponding to the undelivered goods.
5.4. The order must be received by the person indicated in it. If receipt is impossible due to the Buyer's fault or circumstances dependent on the Buyer (wrong address or terminal selected, shipment not collected in time, etc.), the goods are not re-sent and the money for the goods is refunded, withholding the delivery costs.
5.5. Immediately upon receiving the goods, the Buyer checks the contents and packaging of the shipment. If packaging damage, a wrong quantity or a wrong item is found ā when collecting from a parcel terminal, photograph the damage and inform the Seller within 3 working days at the latest at [email protected]; when collecting in person, a note must be made at the moment of receipt. If receipt is confirmed without remarks, the goods are deemed delivered in conformity with the order and in the correct quantity; this does not limit the consumer's statutory right to claim non-conformity of the goods with the contract.
6. Quality and warranty
6.1. The characteristics of the goods are stated in each product's description in the Online Store.
6.2. Goods carry the manufacturer's warranty where granted, under the manufacturer's warranty terms. Regardless of the manufacturer's warranty, consumers have the statutory right under the Consumer Rights Protection Law to submit a claim regarding goods not conforming to the contract within 2 years from the day of receipt.
6.3. In case of a warranty or conformity issue, the Buyer contacts the Seller at [email protected] or +371 67441330, or in person at Mellužu iela 13-4, Riga, enclosing the proof of purchase and a description of the problem.
7. Right of withdrawal
7.1. A consumer has the right to withdraw from the Contract unilaterally within 14 days from the day of receiving the goods, without giving any reason, in accordance with Cabinet Regulation No. 255 āRegulations Regarding Distance Contractsā. The full description of the right of withdrawal, the procedure, the exceptions and the model withdrawal form are available on the Right of Withdrawal page.
7.2. The withdrawal notice is to be sent to [email protected] or submitted in writing at Mellužu iela 13-4, Riga. The goods must be returned within 14 days of sending the notice; the direct cost of returning the goods is borne by the consumer.
7.3. The money for the returned goods is refunded no later than within 14 days from receipt of the withdrawal notice (the Seller may withhold the refund until the goods are returned or proof of dispatch is provided), using the same payment method the Buyer used, unless otherwise agreed.
7.4. The consumer is liable for any diminished value of the goods if they were used for purposes other than establishing their nature, characteristics and functioning, and is responsible for returning the goods complete, with the proof of purchase.
7.5. The right of withdrawal cannot be exercised in the cases listed in paragraph 22 of Cabinet Regulation No. 255 ā including goods made to the consumer's specifications or personalised, goods in opened packaging that cannot be returned for health and hygiene reasons (for example, in-ear headphones), and unsealed audio or video recordings and computer software.
8. Other provisions
8.1. The Seller is not liable for a delayed delivery caused by the Buyer's fault or circumstances dependent on the Buyer.
8.2. The Seller is not liable for losses of the Buyer or third parties where access to the Online Store, registration or ordering is impossible for technical reasons or reasons beyond the Seller's control.
8.3. Product images in the Online Store are illustrative ā due to display characteristics the image may differ insignificantly from the actual appearance of the goods. The product specification is stated in the product description.
8.4. The Seller is entitled to temporarily suspend or terminate the operation of the Online Store, or to change it or its content. This does not affect contracts concluded before such changes.
8.5. The Contract is governed by the laws of the Republic of Latvia and remains in force until the obligations are fulfilled in full.
8.6. Disputes between the Buyer and the Seller are resolved by negotiation. If no agreement is reached within 15 days, the dispute is resolved in accordance with the laws of the Republic of Latvia.
8.7. Consumers may submit requests and complaints regarding goods purchased in the Online Store to the Consumer Rights Protection Centre (PatÄrÄtÄju tiesÄ«bu aizsardzÄ«bas centrs, BrÄ«vÄ«bas iela 55, Riga, LV-1010, phone +371 65452554, e-mail [email protected], www.ptac.gov.lv) or use the EU Online Dispute Resolution platform at ec.europa.eu/odr.
Last updated: 2026-07-10